EY Director- Resource Management People Supply Chain - Bangalore 

India, Karnataka, Bengaluru 

956307971

Resource Management Director

As a Resource Management Director, you will be part of an industry leading, high performing and agile team of workforce management professionals providing exceptional client service to our stakeholders and helping our employees gain differential experiences that are aligned to their career aspirations.

We provide learning and growth opportunities to build your ability to analyze, innovate, think and act globally. You’ll be part of an organization that is focused on optimization, is solution oriented, innovates and provides best in class services to the client serving teams.

We offer a great place to work for every person joining EY. At GDS, you will have the opportunity to develop your professional skills in a truly global environment. You will learn and gain experiences from industry leading WFM professionals and a path breaking leadership team.

We invest in your learning and development. We’ll help you develop the technical and soft skills you need. We support your professional development with a combination of learning, networking, experiences, and coaching.

Your key responsibilities

As a Resource Management Director, you will work as the Resource Management Leader for GDS Service Lines and will be responsible to supervise a large team of Workforce Management professionals, providing strategic thought leadership, subject matter expertise, liaison with senior leadership on resource management decisions, lead deployment strategies and drive compliance to RM guidelines for the assigned portfolio.

Some of your key responsibilities include:

• Participate in the annual financial planning process along with SL Operations and Finance of respective Service Line/s
• Represent PSCM on GDS and regional Workforce planning governance meetings
• Consistent delivery on defined KPIs, strategic goals and targets
• Monitor the health of the business, track key metrics, analyse trends and provide analytical insights to the team and stakeholders
• Create management systems for monitoring of health of resource management function for your respective SLs and drive continuous improvement programs across process, technology, and people aspects
• Drive efficiency gains and FTE savings across resource management function
• Build leadership capability across resource management teams in your span and enable meaningful experiences by encourage talent movements across teams
• Lead transformation programs across people supply chain management domain
• Partner with regional resource management teams to establish strong partnership with an objective of creating a seamless experience on demand fulfilment for GDS as well as member firms
• Focus on deployment guidelines across GDS in line with regulatory compliances and ensure effective implementation
• Create budgets for the team, drive performance reviews, define KRAs and goals for the team – Implement and track to closure
• Build a high performing team. Develop people engagement and people development activities to create a positive work environment for the team

Skills and attributes for success

Postgraduates with over 20+ years of relevant workforce management experience. Understanding of skills in professional services industry, sales/deal life cycle, business models, operational and financial aspects of service delivery is mandatory. The suitable candidate should have excellent people management skills, great executive presence and the ability to deliver against tight timelines.

To qualify for the role, you must have

• Strong business acumen and leadership skills
• Excellent domain knowledge in workforce planning, demand management, resource management, and workforce optimization
• Strong execution skills with focus on meeting timelines and delivering highest quality service
• Solution oriented mindset
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office
• Strong time management and analytical skills
• Strong stakeholder management and team management skills

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple global locations including Argentina, Poland, Philippines, Spain etc. – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.