Unity Senior Product Manager Customer Success 

Australia, Tasmania, Hobart 

955959364

• Drive the development and maintenance of assigned products or product initiatives, ensuring alignment with the company's strategic priorities, and market trends.
• Lead all aspects of the end-to-end product development lifecycle for assigned CSOps product SKUs and services, ensuring seamless execution and effective project management.
• Conduct market research, competitive analysis, and customer interviews to identify market trends, customer needs, and challenges across Customer Success services.
• Collaborate and drive alignment across numerous stakeholders (including CSOps leadership, internal product management teams, sales, customer success teams, marketing, and operations), aligning CSOps product strategy with business goals.
• Define and track key performance indicators for the CSOps product portfolio, evaluating the success and impact of product initiatives.

• Data-driven mentality, with experience defining product metrics and using customer data to guide future product plans
• Experience successfully launching a new product from conceptualization to launch, and ongoing management of a product post-launch.
• Excellent cross-functional communication skills, with experience driving for alignment across multiple partners and teams to deliver projects on time.
• Strong project management and prioritization skills, including prior experience with roadmap creation, customer research, and margin analysis.

• Experience working in support services (consulting, support, customer success, training)
• Experience developing in Unity

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.