Adidas MANAGER RETAIL DIGITAL & CONSUMER EXPERIENCE M/F/D 

Poland, Masovian Voivodeship, Warsaw 

955726559

KEY RESPONSIBILITIES

• Support in the development, implementation and management of initiatives and strategies for the European retail business in relation to our Retail Consumer Journey and the in-store experience. These include, but are not limited to: in-store consumer services, Net Promoter Score (NPS), adiClub support, checkout, in-store digital experiences, and ongoing future projects.
• Drive the implementation of the retail strategy and build a sustainable retail Digital & Consumer Experience Frameworks in line with the ambitions of Europe Retail
• Own communication and implementation plans related to consumer experience initiatives) and ensure implementation in coordination with senior executives
• Supporting/influencing/creating actionable deliverables, including: Implementation Plans & Workback Timelines, Impact Assessments, Business Readiness Plans, and Benefit Realization/Acceptance Measurements/Success KPIs.
• Drive harmonization and standardization of processes and tools within of the European retail business in coordination with the global and market-related functions
• Drive an appropriate change management strategy by developing the Master plan for change and initiation of change management in the Organisation
• Promote communication with senior management teams to ensure transparency and foster a culture of collaboration and feedback
• Provision of training and supporting material to improve the processes within the teams and functions impacted by the solution
• Facilitate change management for key initiatives to ensure successful implementation and ongoing operations
• Documentation of information and knowledge on assigned key initiatives in order to effectively share best practices, programs, and ensure experience are available throughout the market
• Regular monitoring, tracking and reporting on key Europe Retail Operations initiatives to assess success, improvements and monitor progress towards the achievement of strategic objectives
• Understanding, consolidating and representing the business interests of the market as 'Ambassador' to the global teams
• Cross-functional collaboration with Global DTC & Franchise, Business Solutions, Global Retail, Marketing, Merchandising, SCM, IT, Finance and Operations to support implementation.

KEY RELATIONSHIPS:

• Europe Retail Back Office Leads and related functions
• Europe Retail Cluster Leads, District Managers and Store Managers
• Ecom Team
• Business partners in key areas
• Global teams in key areas

KNOWLEDGE, SKILLS & ABILITIES:

• Proven track record of successfully implementing and managing projects and initiatives in large organizations across geographies and culturally diverse groups
• Strong analytical skills for strategy development and business planning
• Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
• High experience to work simultaneously on several projects
• High degree of commercial and/or business acumen (e.g. Retail, Omni-Channel, Sales, Digital, Finance)
• Strong decision-making ability and determination with high initiative and pragmatism
• Ability to work effectively within a team environment and under pressure
• Strong experience to work on several projects simultaneously
• Ability to coach, guide and manage a team
• Fluent in written and spoken English. Skills and abilities in other European languages are an added plus
• Advanced user of MS Office

REQUISITE EDUCATION & EXPERIENCE / MINIMUM QUALIFICATIONS

• University degree with focus on sales, business, economics or digital
• Minimum 6 years of experience in Retail Operations
• Minimum 2 years of experience in managing a team