JPMorgan Capital Connect – Product Operations Associate 

United States, New Jersey, Jersey City 

953819470

As an integral part of the Capital Connect EPD Strategy & Ops team, you will play a highly visible and cross-functional role in solving complex problems at the largest investment bank in the world. You will demonstrate the curiosity, passion, and tenacity required to build a disruptive new fintech product, and strong communication skills to collaborate effectively across talented engineering, product, and design team members. If you are excited to make a difference and want to transform capital markets, we want to speak with you.

Job Summary:

As a Product Operations Associate, you will work closely with Product, Engineering, and Design to enable operational excellence and seamless execution. You will design and implement new processes, drive communication and collaboration channels to increase transparency across the organization, and solve a diverse set of complex problems as our business grows and matures.

Job responsibilities:

• Manage JIRA planning and capacity, ensuring efficient allocation of resources and timely delivery of projects.
• Develop and maintain incident management reporting systems, facilitating prompt response to issues and minimizing downtime.
• Conduct post-mortems to analyze incidents, identify root causes, and implement preventative measures to enhance operational efficiency.
• Collaborate with engineering teams to optimize engineering operations processes, streamlining workflows and enhancing productivity.
• Generate comprehensive reports on project progress, resource utilization, and operational performance, providing insights for strategic decision-making.
• Collaborate with Product, Design, Engineering, and cross functional teams to regularly identify dependencies, process gaps, and other executional blockers so that each team member can do their best, most focused work possible. We work primarily in Teams, Monday, Jira, and Confluence.
• Increase transparency and trust across the organization by driving communications and collaboration channels, including planning, roadmap reviews, and feedback sessions.
• Enable continuous improvement, ensuring learnings are captured, shared, and integrated through retrospectives or other forums.
• Possess a high-level of attention-to-detail, communication, and writing skills, and are excited to tackle problems of large organizational change including capacity considerations.
• Show your Entrepreneurial spirit & ability to wear many hats with minimal direction

Required qualifications, capabilities and skills:

• You have 2+ years of experience working in a financial or technology company.
• You have experience with senior stakeholder management and engineering, product and design projects leveraging Jira and Confluence.
• You have strong Excel and PowerPoint skills and ability to recognize and analyze trends in data is a plus.
• You have good attention to detail and passion for solving problems
• You have the ability to thrive in ambiguity and ask the right questions
• You have the ability to multi-task and prioritize in a fast-paced environment.
• You have comfort working in a tech-driven environment with the ability to coordinate across several stakeholder groups (Engineering, Design, Compliance, Business Development, Banking, Operations)
• You have strong written and verbal communication skills
• You have a project management orientation with the ability to communicate issues/concerns before they become fires and facilitate the right stakeholders in a discussion to solve for them

Preferred qualifications, capabilities and skills:

• Bachelor’s Degree
• Product Ops and/or Technical Program Management experience at a financial or technology company
• Data analytics skills, with experience using Tableau or writing SQL a plus
• Open and transparent working style, with the ability to communicate up and down
• The ability to navigate a matrixed organization and influence peers