Capital One Associate Cyber Security 

United States, Virginia, Richmond 

95313553

West Creek 4 (12074), United States of America, Richmond, Virginia Associate, Cyber Security

The Role

As an access management associate, you will work within an established team to provide access administration support to the internal end-user community. This role will be responsible for maintaining and supporting user and system account information, including access rights, security and system groups. You will need to be able to look at the “bigger picture” to ensure the right level of access exists at all times to ensure accounts and systems stay secure. As an access management associate, you will be looked up to as a Subject Matter Expert within the team and have expert-level knowledge for our mainframe applications, and extended subject matter expertise across our broader suite of applications. A common day in this role would include processing access requests to add, modify and remove system access. You will also look for ways to improve team processes and help out where needed within the team.

Responsibilities

• Administer system access by creating, maintaining and removing User and System Access rights based on authorized requests received through internal requests tools, in accordance with established procedures and within defined Service Level Agreements (SLA’s)

• Respond to internal customer inquiries while providing outstanding customer service

• Manage access to both internal and external applications

• Responsible for cross-training junior team members and non-associate staff

• Securely communicate end-user credentials through standard tools and processes

• Effectively manage priorities, communicate progress and raise impediments as needed

• Responsible for maintaining and updating operational procedural documentation

• Ability and effectively work independently to meet daily workload assignments

• Use knowledge of processes and procedures to identify and offer ways to make improvements within the team

• Act as a key subject matter expert for our mainframe suite of applications, and extended subject matter expertise across our broader suite of applications

• Ability to work independently as part of a virtual team

• Successfully deliver on all Key Performance Indicators

Basic Qualifications

• High school diploma, GED or equivalent certification

• At least 1 years of experience in Identity and Access Management

• At least 1 years of experience with access provisioning

Preferred Qualifications

• 2+ years' experience working within a fast-paced, high request volume, enterprise-level Provisioning Operations service

• 1+ year of experience with SQL

• 3+ years of experience with Incident Tracking and Ticketing tools

• 1+ year of experience in Agile

• 1+ year of experience in Cyber Security or Risk Management

• Previous Banking industry experience a plus

• Excellent communication skills

• Basic understanding of Active Directory a plus

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.