Participate in discovery meetings with the client to understand current business processes that need to be incorporated into D365 FSC
Work with the client to understand legacy data components and identify the appropriate location for such data in D365. Document mapping of that data for conversion by technical staff
Validation of business practices and processes in Dynamics based on discovery analysis
Conducting GAP analysis to determine the difference between application and business processes
Identify creative solutions for processes that aren’t fully accomplished by standard D365
Develop and deliver presentations to customers by outlining findings and recommendations to guide the implementation of the identified solution
Translate functional business objectives and critical success factors into functional documents
Configure application as appropriate to conform to business process definition
Train users in a hands-on methodology and develop training documentation
Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
Maintain and expand client relationships through delivery of high-quality services
Fully utilize Microsoft Technology and the Microsoft Azure Stack (LCS, BPM, VSTS, Task guides, PowerApps, Office 365, etc.)
Experience and qualifications
5+ years of significant industry experience
5+ years of D365 FSC/AX implementation experience required
Minimum of 3 or more Dynamics 365 Commerce full life cycle implementations
Microsoft certifications in Dynamics D365 FSC/AX – highly desirable
BA/BSc/BCom in Computer Science, or Accounting preferred
Experience in product creation and management, trade agreements, procurement and sales
Experience with intercompany activities
Experience with multiple legal entries management
Ability to guide workflow procurement process
Experience with associated tools and technologies such as SQL Reporting Services are highly desirable
Exceptional interpersonal, communication and relationship building skills
Ability to work in a fast-paced environment and effectively meet deadlines
Excellent demonstration and presentation skills
A passion for client success and enthusiasm for the products we implement
Ability to travel to provide services to clients
Additional requirements (required):
Advanced level of experience in warehouse and or retail industry
Desire to constantly assess and incorporate new technologies and software into their skillset