IBM Operations Buyer Fluent English 

Hungary, Budapest 

952709266

• The Customer Assistance Center Agent and Operations Buyer is responsible for providing support for procurement applications, process related help requests and for order fulfillment transactions, full buyer purchase order placement. Client facing skills and learning procurement systems is a key attribute.
• English language role.

• Opportunity to develop client facing skills and working in a dynamic customer care environment
• Upskilling into new areas of procurement roles possible with those able to perform successfully
• Work with a cross function IBM team that works together as 1 team and passionate on engagement

• Fluency in English is required
• Receive help requests from the client and suppliers and provide support in designated language(s)
• Follow call quality standards to conduct call
• Provide ‘how do I’ (walk through) application or status support
• If there is a problem, gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact
• Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hour
• Create a call log for every help request during incoming call or upon email task id monitoring to insure accurate contact information is obtained and problem/question is

• Apply Knowledge of Data Analysis and quality logs
• Apply Knowledge of Business Organization and Processes, Work instructions
• Apply Knowledge of Commodity Strategy
• Apply Business Control Requirements
• Apply client facing skills

• Opportunity to develop client facing skills and working in a dynamic customer care environment
• Upskilling into new areas of procurement roles possible with those able to perform successfully
• Work with a cross function IBM team that works together as one team and passionate on engagement
• Dynamic, diverse, inclusive, and supporting environment
• Professional, skill – growth opportunities, reskilling possibility
• Access to worldwide leading technologies
• Agile office area
• Hybrid working model
• Competitive compensation and benefit package including healthcare

And don’t worry if you don’t tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we’d still love to hear back from you.

• Randstad: Most Attractive SSC Employer in 2020
• Family Friendly Workplace Award (2018, 2019, 2020)
• Responsible Employer recognition (2018-2021)
• Most Attractive Employer (3rd) (2020)
• Disability-Friendly Workplace Recognition (2010-2020)
• Disability-Friendly Workplace Best Employee & Role Model Employee Award (2021)
• Stevie Awards for our Teams & Professionals (2018, 2019, 2021)
• Hungarian Outsourcing Association CSR Award (2021)