Philips Platform Support Lead 

South Africa, Free State, Dihlabeng Local Municipality 

952569713

Platform Support Lead
Job Description

Platform Support Lead – Cambridge, MA

We are seeking a HealthSuite Patient Monitoring Support professional to lead a global support team of specialists for Level 2, 24x7 support and operations to:

• Establish and continuously improve proactive monitoring capabilities for on-prem and cloud-based solutions.
• Resolve customer support cases based on SLAs – role is expected to be hands-on beneath building up the L2 team.
• Establish effective communication structures and feedback loops between L1, L2 and L3 support to provide best-in-class service experience.
• Continuously improve the support processes
• Support establishing DevOps ways of working in collaboration with 3rd level support teams.
• Continuously Identify, improve automation, and cost opportunities.
• Drive proactive monitoring capabilities.
• Involved in planning and release of updates to the platform.

You're the right fit if:

• Bachelor’s in engineering (or comparable)
• 8+ years’ experience in IT.
• Fluent in English both verbal and written.
• Experience in the healthcare domain

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion.

consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Cambridge, MA