Job Purpose
This is a 24x7 environment with global support by teams across multiple continents. Cross-training travel opportunities are possible, but this role may also require occasional odd hours or weekend work.
Responsibilities
- Provide operational oversight with enterprise-level cybersecurity tools and platforms (e.g., Tanium, SentinelOne).
- Coordinate with our Cyber Engineering team to identify and remediate system vulnerabilities; implement backup and redundancy measures.
- Integrate cybersecurity tools with SIEM systems and other monitoring platforms.
- Collaborate with our Cyber Engineering team with patch management lifecycle, including deployment, compliance tracking, and reporting.
- Troubleshoot and resolve complex issues within our infrastructure that may be cyber related.
- Assist with troubleshooting of day-to-day internal and customer issues and provide direct support to clients
- Maintain operations and administration of ICE systems using existing policies and procedures
- Adhere to Incident Management policy by maintaining ownership of production incidents including communication, escalation, and follow-up for root-cause analysis
- Prepare documentation for troubleshooting and escalation procedures
- Control computer system(s) on schedule by means of system terminal, operator checklists, and third-party software
Knowledge and Experience
- Associates/Bachelor’s degree or equivalent systems/application support experience
- Experience with Linux Operating System
- Able to work in a service-oriented team environment
- Customer focused, and dedicated to the best possible user experience
- Able to communicate effectively with both technical and business resources
- Critical thinking and analytical problem-solving skills, able to think logically
- Demonstrated reliability, flexibility, and attention to detail
- Scheduling flexibility required
Preferred
- Experience/exposure with financial and investment industries/technologies
- Basic Unix Shell scripting skills
- Help Desk or Customer Service experience
- Experience with enterprise monitoring solutions
- Knowledge of TCP/IP, UDP and Multicast protocol
- Basic knowledge of Incident and change management process (ITIL, ISO9000, Cobit)
