EY GMS-Staff-SailPoint 

India, Karnataka, Bengaluru 

952146561

Key Responsibilities

• Work on IdentityNow SaaS solution L2/L3 support
• Will be responsible for applications onboarding
• Use cases documentation, design, defining architecture, development, testing, deployment, and post deployment support
• Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers
• Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM)
• Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model.
• Automating of manual tasks performed by administration team.
• Creating, configuring, and managing business processes (e.g. certifications, approvals)
• Troubleshoot IdentityNow Issues
• Understanding of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them

Education

• Bachelor or college degree in related field or equivalent work experience

Work Experience

• 3-5 years’ experience

Skills Expertise:

• IdentityNow managed support experience and application onboarding
• Experience using Postman (or other API Management tool) to manage areas of IdentityNow that are not accessible in the GUI
• Experience with IdentityNow search language to build campaigns and insights
• Knowledge on Java, Scripting knowledge like PowerShell, Perl etc.
• Working knowledge of REST API, Active Directory, and LDAP
• Good soft skills i.e., verbal & written communication, technical document writing etc.
• Experience in supporting User acceptance testing and knowledge transfer activities
• Prior experience working in remote teams on global scale.
• Customer orientation skills.

Certification:

• SailPoint Certified IdentityNow Engineer (Good to have)

Work Requirements:

• Willingness to be on call support
• Willingness to work in 24*7 rotational shifts as required

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