Amazon Sr Global Services Delivery Manager GSDM 

United Kingdom, England, London 

950667028

As a Senior Global Services Delivery Manager at Amazon Web Services (AWS), you will play a crucial role in orchestrating seamless delivery of AWS Global Services offerings during large-scale migrations and complex projects. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will act as the primary coordinator for the Global Services Organization, from contract signing through the launch phase, and typically 3 months post-go-live; your role is to ensure cohesive delivery across multiple teams from Professional Services, Amazon Managed Services (AMS), and Enterprise Support, with a particular focus on AMS integration and comprehensive reporting.
Key job responsibilities
1. Lead the coordination of AWS Global Services teams during large-scale migrations and complex projects, typically involving multiple service offerings such as Professional Services (ProServe), AWS Managed Services (AMS), and Enterprise Support.
2. Serve as the primary point of contact for customers expecting a traditional managed service provider experience, ensuring clear communication and comprehensive reporting throughout the project lifecycle.
3. Develop and implement robust reporting mechanisms that align with customer expectations, including detailed SLA reporting, performance metrics, and progress updates on migration or project milestones.
4. Coordinate the implementation of bespoke solutions and non-standard service terms, working closely with Global Services commercial teams to ensure feasible scope and capabilities.
5. Oversee the seamless transition from project implementation to service transition phase, ensuring that all AWS teams are aligned on operational responsibilities and customer expectations.7. Lead RFP responses from a technical perspective on behalf of AWS Support
8. Identify potential risks and improvement opportunities throughout the project lifecycle, driving initiatives to closure by leveraging the full range of AWS Global Services capabilities.
9. Oversee the development and execution of comprehensive governance frameworks specific to large migrations and complex projects, including clear roles and responsibilities, standardized communication protocols, and cross-functional alignment.

* 5+ years in managing large-scale cloud migrations, complex IT projects, or managed services delivery
* Background in Service Delivery / Operations / Managed services in the Cloud
* Excellent communication and interpersonal skills, with the ability to influence and coordinate across multiple teams and stakeholders
* Track record of successful delivery in complex, multi-stakeholder environments involving bespoke solutions and non-standard service terms
* Strong project management skills, including experience with agile methodologies and project management tools (e.g., Asana)
* Familiarity with SLA management and reporting in a managed services context

* AWS certifications (e.g., AWS Certified Solutions Architect - Associate; AWS Certified DevOps Engineer - Associate )
* Understanding of AWS services, architectures, and best practices, particularly in relation to AWS Managed Services
* Knowledge of regulatory requirements and compliance standards in relevant industries (e.g., Financial Services, Healthcare)
* Experience in transitioning projects from implementation to operational phases in a managed services environment
* PMP certification, SCRUM/Agile, or SAFe certification is not required but beneficial.