Amazon Support Engineer Services 

United States, Washington, Seattle 

949971961

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians' across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians' through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilities
Successfully, evaluating log files to determine the health of systems, software and hardware and ensure compliance.Assist with activities to triage and escalate system or network outages to reduce downtime.Understand and execute change management activities in a high availability environment.Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.Effectively manage and oversee IT asset inventories.Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.Create and maintain documentation for SOPs and processes.Ensure efficient ticket queue management at allocated sites and help with ticket auditing across North America.Travel between buildings in the campus as required for support and coverage. Occasional travel to other US cities as required.

- High school or equivalent diploma
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of supporting and maintaining a corporate network environment experience
- 2+ years of working with windows server technologies experience

- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- AV/VC experience