Citi Group Authentication/SSO Support Sr Analyst - C12 CHENNAI 

India, Tamil Nadu, Chennai 

947261840

Key Responsibilities

• Support business and work with System administrators, developers, and analysts with troubleshooting issues.
• Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tools
• Support service recovery procedures
• Be the point of contact for the Level 2 Team escalation.
• Participate in Problem Management processes to identify solutions for recurring problems
• Document problem resolutions and publish knowledgebase.
• Work with vendor support, System administrators / architects on a regular basis and track issues to closure as a Subject Matter Expert.
• Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure by taking end-to-end ownership
• Support maintenance and migrations on the SSO infrastructure.
  

Must-have Skills
Over all 8 to 12 years

5 to 8 years of relevant industry experience in one or more of the following:

• Enterprise Single Sign On (SSO), Authentication and Authorization Products
• Identity and Access Management tools and processes
• Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x
• Ability to integrate the solutions to chatbot
• Should have prior experience handing the Splunk tool and appD interface.
• Supporting complex, multi-tier, distributed systems - Webservers, App Servers, Network topologies (Demilitarized Zone, Firewall rules etc.) required to support applications utilizing the authentication infrastructure.
• Must have good work ethic and follow documented process.
• Should have very good attitude and work as a good team player.

• Knowledge of PING Directory or other Light-Weight Directory Access Protocol servers.
• Experience with OKTA/PING Identity/ForgeRock Identity Products.
• Experience supporting REST and SOAP API web services calls.
• Experience in High-level Programming languages like JAVA and scripting languages such as JavaScript, Python.
• Experience with supporting one-time password technology using Voice, SMS, and Biometrics.

Education

• Bachelor's Degree.
• Certifications such as ITIL, CISSP are desired, but not mandatory. However, willingness to complete certification would be expected.

Time Type:

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