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Key Responsibilities:
Requires specialized depth and/or breadth of expertise in the Quality Domain , with demonstrated solution leadership experience in this area. Candidate should be highly skilled in SAP, with hands-on experience in S/4HANAimplementations
Works independently, with guidance in only the most complex situations. May lead functional teams or projects.
Serve as an interface with multiple sub-groups within a business unit or functional area such as Sales, Operations, Engineering, Service, and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management, and relationship management.
Architect and design complex business process/business application solutions to address cross-functional needs, and convert design to functional and technical specifications. Oversee software application configuration, prepare and execute testing (unit, integration, performance, acceptance), and data conversions. Identify and recommend industry best-known methods (BKMs) for integrated solution design and standards.
Provide and/or oversee business application functional support services to meet customer performance, availability, service level agreements, and customer satisfaction targets. Oversee monitoring of specific IT systems or set of systems and tuning of such systems for availability and performance. Drive completion of root cause analysis and resolution of outages or incident trends, coordinating with infrastructure and technical teams, support providers, and application vendors. Drive implementation of corrective and preventative actions. Evaluate, recommend, and plan life cycle for patches, point releases, and major upgrades.
Deliver project and support services within area of responsibility within allocated budget. Develop project budgets. Understand cost models and cost drivers for service(s) and recommend service area budgets and cost optimization activities. May be responsible for timely renewal of maintenance and subscription contracts.
Ensure adherence to GIS project management, software application development, testing, service management, change management, RCA, and other relevant processes, standards, governance, and controls. May manage execution of SOX controls and testing, and support internal and external audits.
Plan and manage medium to large-scale cross-functional projects to ensure effective and efficient execution in line with guardrails of scope, timeline, budget, and quality.
Oversee/manage contingent workers performing services across multiple projects or service areas. Responsible for the selection, onboarding, and offboarding of contingent workers in a timely manner. Manage contingent worker project/task assignments and ensure work product quality. Approve contingent worker timesheets/costs.
Functional Knowledge:
Demonstrates depth and/or breadth of expertise in own specialized discipline or field, particularly in SAP S/4HANA and Quality domain solution architecture .
Business Expertise:
Interprets internal/external business challenges and recommends best practices to improve products, processes, or services.
Leadership:
May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
Problem Solving:
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.
Impact:
Impacts the achievement of customer, operational, project, or service objectives; work is guided by functional policies.
Interpersonal Skills:
Communicates difficult concepts and negotiates with others to adopt a different point of view.
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