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What You'll Do
Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.
Below is a non-exhaustive list of items that may help understand the role requirements better
Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
Be process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver-partners to feel the Uber love while making it easy to analyze ways to scale support.
Customer emotional intelligence - You have a deep understanding of the user experience and the ability to resolve customer support requests in unique and creative ways.
Strong written and verbal communication skills including ability to listen effectively and to confidently voice concerns diplomatically.
Desire to learn - You're a highly motivated self-starter, with an eagerness to learn and grow, and you are receptive to feedback.
What You'll Need
Schedule
Working days: 5 days a week (including weekends and/or public holidays) with 2 days rotational week off
Schedule might be different depending on the business need. This role will dedicated to late night, overnight shift patterns.
* Encouraged to report to the office once a quarter for team day. If you are living outside of the Greater Tokyo area and travel requires overnight stay, Uber will cover hotel costs only.
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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