Bank Of America Global Markets Client Onboarding Manager 

United Kingdom, England, Chester 

945981930

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Job Description:

The Global Markets Client Onboarding team are a face-paced, client facing team that owns the end-to-end onboarding experience for both new and existing clients. Partnering closely with our Sales and Trading desks, we define requirements, then guide clients through the process to meet all Tax, Credit, Legal, AML/KYC and Regulatory standards. Throughout the onboarding journey, we provide clear and timely updates to both clients and internal stakeholders, keeping everyone aligned and informed. We coordinate across multiple teams to secure approvals and system setup, ensuring a seamless and efficient path to trading.

Responsibilities:

• Manage the end-to-end onboarding process for institutional clients across various lines of business.
• Act as the primary point of contact for clients during onboarding, delivering a timely and compliant client onboarding experience.
• Liaise with internal teams, including Sales, Trading, Legal, Credit, AML/KYC and Operations to ensure all onboarding requirements and met efficiently.
• Monitor and communicate onboarding progress with key stakeholders, proactively addressing roadblocks or delays.
• Ensure data accuracy and system readiness to enable client for trading upon completion of onboarding.
• You will be the voice of the client, enabling the strategic development of the client service model and technology platforms.
• You will participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• You will ensure Bank of America is industry leading in onboarding – exceeding expectations, enhancing the on-boarding / integration client experience, aligning with client strategies, themes and ensuring we deliver against strategic plans for best in class on-boarding.
• You will protect existing revenue and enable new revenue through onboards and mandates won for multi-fund launches.

Requirements:

• Experience in client onboarding, account management or a similar operations/client facing role within financial services.
• An understanding of AML/KYC, regulatory and documentation requirements for institutional client onboarding.
• Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams.
• Highly organised with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment.
• Proficiency in using workflow tools and familiarity with onboarding platforms is a plus.

Other Skills:

• Excellent communications skills and ability to present to a senior audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Able to manage own time and know when to escalate.
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.