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Capital One Design Director - Capital One Software 
United States, Virginia, Arlington 
944186448

29.06.2024
What You’ll Do:

As a design leader, you’ll be asked to handle responsibilities, including:

Strategy & Planning

  • Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences

  • Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

  • Engaging in portfolio prioritization to help set the strategy for the team

  • Managing through shifting priorities to provide clear direction and input on product definition

  • Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal banking experiences across in-person and digital touchpoints

  • Creating and facilitating design led workshops to engage and build alignment across different partners and teams

  • Championing prioritization of design centered product enhancements grounded in research and analysis

  • Connecting with design community peers by learning, sharing, and teaching

Execution & Delivery

  • Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Participating in end-to-end product and experience design by:

    • Leading research to understand customer needs and define opportunities through usability and empathy studies

    • Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation

    • Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools

    • Participating in our RFP process to ensure technology partners support the needs of our customers

    • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

    • Supporting effective storytelling and presentation of visual concepts to various stakeholders

    • Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications
  • At least 8 years of experience in design strategy, human-centered design, design thinking tools or methods.

  • At least 4 years of experience leading design teams

Preferred Qualifications
  • Advanced degree, trainings, or certifications in design

  • 12+ in design strategy, human-centered design, design thinking tools or methods.

  • 6+ years of experience leading design teams

  • Experience designing for cross-channel experiences

  • Comfortable working with Product and Tech partners to deliver services and experiences

  • Experience working in an Agile environment

  • Experience designing for data-heavy experiences or complex enterprise systems

  • Strong knowledge in product design processes

  • Experience with design tools, such as Figma, Sketch, Invision or Adobe Creative Suite

  • Familiarity with working in an established design system

  • Experience managing a cross-functional team

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.