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Capital One Design Director - Capital One Software United States, Virginia, Arlington 944186448
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As a design leader, you’ll be asked to handle responsibilities, including:
Strategy & Planning
Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Engaging in portfolio prioritization to help set the strategy for the team
Managing through shifting priorities to provide clear direction and input on product definition
Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal banking experiences across in-person and digital touchpoints
Creating and facilitating design led workshops to engage and build alignment across different partners and teams
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning, sharing, and teaching
Execution & Delivery
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Participating in end-to-end product and experience design by:
Leading research to understand customer needs and define opportunities through usability and empathy studies
Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation
Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools
Participating in our RFP process to ensure technology partners support the needs of our customers
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
At least 8 years of experience in design strategy, human-centered design, design thinking tools or methods.
At least 4 years of experience leading design teams
Advanced degree, trainings, or certifications in design
12+ in design strategy, human-centered design, design thinking tools or methods.
6+ years of experience leading design teams
Experience designing for cross-channel experiences
Comfortable working with Product and Tech partners to deliver services and experiences
Experience working in an Agile environment
Experience designing for data-heavy experiences or complex enterprise systems
Strong knowledge in product design processes
Experience with design tools, such as Figma, Sketch, Invision or Adobe Creative Suite
Familiarity with working in an established design system
Experience managing a cross-functional team
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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