Capital One Design Director - Capital One Software 

United States, Virginia, Arlington 

944186448

What You’ll Do:

As a design leader, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

• Engaging in portfolio prioritization to help set the strategy for the team

• Managing through shifting priorities to provide clear direction and input on product definition

• Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal banking experiences across in-person and digital touchpoints

• Creating and facilitating design led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

Execution & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

• Participating in end-to-end product and experience design by:

  • Leading research to understand customer needs and define opportunities through usability and empathy studies

  • Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation

  • Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools

  • Participating in our RFP process to ensure technology partners support the needs of our customers

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 8 years of experience in design strategy, human-centered design, design thinking tools or methods.

• At least 4 years of experience leading design teams

Preferred Qualifications

• Advanced degree, trainings, or certifications in design

• 12+ in design strategy, human-centered design, design thinking tools or methods.

• 6+ years of experience leading design teams

• Experience designing for cross-channel experiences

• Comfortable working with Product and Tech partners to deliver services and experiences

• Experience working in an Agile environment

• Experience designing for data-heavy experiences or complex enterprise systems

• Strong knowledge in product design processes

• Experience with design tools, such as Figma, Sketch, Invision or Adobe Creative Suite

• Familiarity with working in an established design system

• Experience managing a cross-functional team

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.