JPMorgan Loan Servicing Analyst - Client Facing 

United States, Illinois, Chicago 

9441348

As a Loan Servicing Analyst in the WLS Flow Products – Loan Servicing Team, you will spearhead escalated requests, research complex asks for high-impact clients, lead training efforts, and drive project initiatives.

Job Responsibilities:

• Process line of credit and loan-related transactions on multiple loan systems.
• Focus on high-volume activities requiring interaction with internal partners.
• Interact with team members, managers, market partners, audit, legal, and risk.
• Serve as primary trainer and create training materials.
• Edit procedures with feedback from Global Loan Servicing Managers.
• Recommend process improvements for efficiency gains.
• Serve as a Subject Matter Expert on loan servicing functions.
• Create testing scripts and execute testing across applications.
• Handle medium to complex research and escalation requests.

Required Qualifications, Capabilities, and Skills:

• High productivity & quality performance metric.
• Proficient in Microsoft Office applications.
• Excellent interpersonal and communication skills.
• Exceptional customer service skills.
• Ability to multi-task and prioritize workloads.
• Strong organizational and time management skills.
• Ability to work in multiple team environments.
• Attention to detail and accuracy.
• Maintain high performance levels in stressful situations.

Preferred Qualifications, Capabilities, and Skills:

• Adapt or learn multiple loan systems and support systems.
• Ability to adapt to internal tracking and monitoring systems.
• Ability to think outside the box and generate ideas for process improvements.