Wells Fargo Lead Site Reliability Engineer 

United States, North Carolina, Charlotte 

944010312

About this role:

Site Reliability Engineer

In this role, you will:

• Work alongside developers as well as the business stakeholders and strive to automate the acceptance criteria
• Maintain high reliability and availability for software applications
• Automate the mundane tasks and avoid human errors
• Define SLI (Service level indicator) & SLO (service level objective) by collaborating with Product owners
• Lead incident response efforts and post-mortem analysis to prevent future occurrences.
• Write incident root cause analysis, find out the core reason behind the issue and prevent it from happening again
• Document procedures, best practices and troubleshooting FAQs.
• Debug the system and fixing the production related issues.
• Escalate / follow-up on permanent fix for development related issues.
• Handle complex operational tasks and recommends process and technology changes.
• Provide global support including troubleshooting production related issues and performing checkouts.
• Lead complex initiatives to develop infrastructure to provide solutions for business applications
• Participate in various projects intended to continually improve or upgrade the infrastructure
• Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
• Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
• Design, build, deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
• Design, code, test, debug and document programs using Agile development practices
• Make decisions in technical designs, implementation plans and identify project risks and resource requirements
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Recommend courses of action to maintain cost effectiveness and achieve results
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with customer and vendor

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Site Reliability Engineering experience or related experience
• 5+ years of global support including advanced troubleshooting skills to resolve complex production issues
• 5+ years of resolving complex issues utilizing fundamental understanding of system components
• 5+ years of experience in tracing system interactions through various tiers.

Desired Qualifications:

• Strong understanding of the REST APIs
• Strong understanding in working of the troubleshooting tools such as Splunk, AppDynamics, and Elastic APM
• Strong experience in API Management tools such as Apigee
• Working knowledge of databases such as MongoDB, Oracle
• Strong foundation in reliability engineering principles and distributed systems behavior
• Experience defining and implementing SLOs/SLIs and using them to drive system improvements
• Demonstrated ability to design and implement observability solutions that provide actionable insights while minimizing alert fatigue
• Understand modern observability practices and experience implementing and maintaining monitoring solutions such as Prometheus/Grafana, Splunk, NewRelic, CloudWatch, and ELK in the cloud
• Strong incident response skills with experience leading incident retrospectives and driving improvements
• Excellent problem-solving abilities and experience debugging distributed systems
• Track record of successfully automating operations and reducing toil
• Strong communication skills with ability to explain complex technical concepts to audiences
• Ability to work both independently and collaboratively (in groups) in an energetic environment.

Job Expectations:

• Ability to work weekends
• Participate in on-call rotations to ensure 24/7 system availability and support.

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.