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Microsoft Technical Support Engineering Mexico, Mexico City, Mexico City 943660321
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3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and, or related
• Experience with attending SQL queries, driving issue diagnosis and providing efficient solution
• Experience in ERP working in one or more of the following Supply Chain Management areas:
o Sales order and Purchase order processing
o Manufacturing and Master planning
o Inventory and Warehouse management
o Inventory costing
o Transportation management
Other:
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
• 2+ years in a customer facing service role in any capacity
• Competent in customer service/customer satisfaction, accurate and logical problem solving
• Experience in ticket managament, ensuring timely resolution within established SLAs
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Proficient in communication skills - verbal, listening, and written (including technical writing).
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional developmen
Responsibilities
Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Other:
- Embody our and
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