Citi Group Infrastructure Manager - AVP Hybrid 

United States, Texas, Irving 

94279864

Responsibilities:

• Provide technical oversight across systems and applications, including escalations and resolutions
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Communicate interdependencies in and outside of the department as well as across products and projects
• Verify adherence to control/risk standards and processes
• Lead, evaluate, provide resources and drive a team towards realistic goals
• Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
• Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
• Influences others through communication and diplomacy skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a Technology Infrastructure role with people management experience
• Experience in selected infrastructure technologies (application hosting and/or end user services)
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

Schedule:

• Wednesday - Saturday / 9:00 AM - 7:00 PM

About Citi:

Job Overview:

The Command Center Staff Manager manages a regional team of support analyst. This is a staff management role which includes development, reviews, compensation, interviews/hiring, and all associated HR functions. This individual will report directly to the North America Command Center Head.

Functional Role & Responsibilities:

• Demonstrates a servant leader style of leading high performing, technical individuals.
• Create new and nurture existing talent acquisition pipelines, including maintaining current staffing levels, along with staffing forecasting for future command center staffing needs.
• Oversees and assists with all personnel and HR activities relating to the staff
• Conduct all first day in office on-boarding activities for new hires to have all required accesses/privileges and are well prepared for training needed to start role.
• Conduct one-on-one’s meetings to foster the development, discuss goals , and performance of every individual.
• Maintain daily platform staff levels are adequate, which includes analyst’s vacation, COBs etc. If staffing levels are insufficient, remediate the issue to get the correct number for the staff to ensure operational efficiency.
• Primary point of contact for ‘voice of the employee’. Responsible for ensuring e the analyst’s opinions, issues/complaints, do not go unnoticed. If needed, escalate appropriate concerns, to the Regional Platform Head and/or Regional Command Center Head
• Responsible for coordinating and leading weekly staff meetings.
• Conduct EERS review, Citi and internal training compliance, and performance reviews.
• Staff manager is responsible for to review, approve or reject every analyst’s time sheets and account for over time that is being used in the space.
• Manage the use of the overtime and communicate with the Regional North America Head and Operational support analyst for any exceptions needed that would go over platform’s allocated hours.
• Provide discipline to the staff, as needed
• Coordinate with technical and corporate training for analyst.
• Responsible for evaluating employee’s performance within the platform.
• Communicate senior management expectations, directions, and goals for the space. Provide feedback from the analyst to the senior management staff.

General Characteristics:

• Effective prioritization skills and high energy.
• Ability to work in a fast-paced operations environment.
• Ability to work under pressure with conflicting priorities.
• Ability communication between various levels of Command Center personnel and external customers and partners.
• Must exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence.
• High sense of urgency and commitment to exceeding customer expectations.
• Strong personal work ethic that inspires excellence and enthusiasm amongst peer group.
• Resilient and highly responsive in overcoming adversity.
• Ability to work through a multitude of challenges/obstacles in order to achieve the desired end result.
• Strong analytical, organizational, written and interpersonal skills
• Prior experience in leading high performing technical individuals

Anticipated Posting Close Date:

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