Microsoft Senior Program Manager 

United States, Washington 

940833872

Required/Minimum Qualifications

• ​​Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 4 years of experience working with community influencers (Most Valuable Professionals, user group leaders, super users)?

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business,
  • OR related field AND 8+ years experience in engineering, product/technical program management, data analysis,
  • OR product development
  • OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until January 30, 2025.

• ​​Evaluate, onboard, and manage groups that qualify for our user group networks.
• Nurture and guide new leaders to increase participation in the network.
• Establish an ongoing dialogue with onboarded leaders to assist in their maintaining qualified status and communicates with community influencers and engineers to identify root causes and blockers, while providing updates and reassurances.
• Establish a Data API & reporting of our meetup networks and the Fabric Community Platform for internal use.
• Create and maintain a speaker bureau and content repository for group leaders, MVPs and Super Users.
• Coordinate interaction between MVPs and product group for private previews, product launches, and virtual & in-person sessions.
• Ensure that MVP, Super Users and User Group programs use guiding principles for D&I this includes review, mentoring, selection, highlighting work, connecting with PG, etc.​
• Embody our culture and values.
• The ability to make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors, identify problems and review related information to develop and evaluate options and implement solutions.
• Independently anticipates and addresses complex requests or issues from customers, leveraging senior colleagues when necessary.
• Acts as a credible point of contact for the community by providing consistent and relevant advice.
• Begins to identify potential needs and plans for resolution, independently.
• Develops innovative plans and processes to efficiently execute customer solutions and projects, scaling for multiple/complex customers as possible.
• Independently aligns moderately complex solutions that meet customer needs.
• Collaborates with multiple cross-functional teams of architects, engineers, and support to relay customer goals, evaluate suggested actionable solutions, and establish cadence for product adoption. Resolves day-to-day issues within scope before escalating to other Program Managers.
• Impacts the platform/program strategy and solution approach widely for current and future community initiatives, with minor review from manager.
• Begins to contribute to identify influencers' needs and opportunities for program enhancements via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, and feedback channels of market and industry trends), and scopes the impact and prioritization of a problem with minimal guidance.
• Engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events, focus groups) engagements to solicit feedback and understand their experiences with Microsoft's products and services using industry-accepted methods.