JPMorgan Infrastructure Engineer III Video & Voice 

India, Telangana, Hyderabad 

940713606

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications
• Resolves most nuances and determines appropriate escalation path
• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process applications
• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses
• Considers upstream/downstream data and systems or technical implications
• Is accountable for making significant decisions for a project consisting of multiple.
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Possess formal training or certification in software engineering concepts and 3+ years of applied experience.
• Accumulate 7+ years in IT, focusing on video conferencing technologies like Telepresence, Call Manager, Cisco Unity, Contact Express, and Zoom.
• Demonstrate strong expertise in Video/Voice/Audio/Web Conference Solutions, including Cisco Call Manager, Zoom, Adobe Connect, and Cisco WebEx.
• Exhibit in-depth understanding of Voice/Video/Unified Communications Product Line.
• Experience in creating, reviewing, and managing technical and process documentation.
• Translate technical and non-technical lexicon, bridging technical resources and non-technical stakeholders.
• Proficient in at least one programming language, including Python.
• Utilize Incident/Problem Management systems like ServiceNow and Remedy.
• Communicate effectively with team and stakeholders for strategic alignment.
• Possess knowledge of enterprise computing and server infrastructure, including Virtual Machines and SQL Databases.