Philips Bilingual Reactive Resource Planner - French Mississauge 

Canada, Ontario, Mississauga 

939926605

Bilingual Reactive Resource Planner - French (Mississauge, ON)

Your role:

• Creating reactive planning for all service operations resources related to the workload of order realization and services delivery.

• Delivering an effective and efficient planning in line with business objectives and obligations.

• Acting as the single point of contact for exceptions and escalations of service orders for customers, consumers, and Field Service Employees in a professional manner (analysis, registration, communication, and timely escalation).

• Identifying planning issues, applying effective solutions, and determining follow-up actions with minimum direction.

• Participating in Daily Management.

• Identifying patterns in issues/inquiries; promoting improved customer service through regular updates to knowledge management content.

• Other duties and responsibilities as required.

You're the right fit if:

• Bilingual capabilities in English and French; Excellent written and verbal communication skills

• High School Education or equivalent is required. Bachelor’s Degree is preferred

• 2+ years of customer service or relevant industry related experience

• Proficient in MS Office programs - Word, Excel, and Outlook. Experience in ServiceMax, Salesforce, SAP or other CRM/scheduling tool preferred

• Shift time: Monday – Friday, 10AM – 6PM. Must be flexible based on business needs.

• May be required to work overtime as per business needs

How we work together

This is a office-based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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Pay Transparency Details

The annual pay range for this position is $42,000.00 to $64,000.00, plus overtime eligible.

This role also includes an annual incentive program, training, and advancementopportunities. The

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may bebe found

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.