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IBM Process Associate - Learning 
India, Kerala, Kochi 
939572062

16.09.2024

Your Role and Responsibilities
HR Practitioner-Learning,you will be supporting employee and business needs in delivering outstanding HR services for employees.
Responsibilities:
  • You will Manage end to end learning administration tasks via the Learning Administration System (LMS) which includes but not limited to creating/modifying/cancellation of courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum.
  • Provide employee service and act as a point of contact for employee who have queries regarding learning.
  • Support queries related to employee password reset.
  • Handle dispatching of work queue effectively.
  • To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
  • Provide active contribution on any ongoing projects


Required Technical and Professional Expertise

  • Minimum 0-1 years of experience in Learning administration or Customer relationship management/ business administration or related field will be preferred.
  • Proven experience in Microsoft Excel, Powerpoint, MS Word and GSuite.
  • Excellent verbal and written English language skills
  • Prior experience in Training or presentation will be a plus
  • Experience working in a fast-paced, client-facing environment
  • Validated organizational skills and the ability to prioritize and time-management are essential for this role
  • Demonstrating strong attention to details, follow up and quick responsiveness is imperative for this role
  • Ability to develop effective relationships with internal and external stakeholders of the organization
  • Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred.
  • Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions


Preferred Technical and Professional Expertise

  • Prior experience in Data processing or Data management skill will be preferred.
  • Working knowledge of Workday will be an added advantage