Teva Head Application Management Support 

India, Karnataka, Bengaluru 

939377307

• Accountable and responsible for the management and support of all global IT applications.
• Responsible for ensuring end-to-end business continuity support for Teva’s global systems worldwide.
• Ensures a strong customer focus and high-quality service delivery to all business units.
• Primary responsibility includes managing operations and changes across all global and regional applications at Teva, supporting approximately 36,000 users.
• To ensure all production systems and services are available to the global user base and operate within agreed and formalized service levels.
• All other ERP and non-ERP environments required by the deployment and change activities are available to the appropriate user base and operate within agreed and formalised service levels.
• Transition projects from delivery to support teams.
• Manage the relationships with third party organizations and drive their performance so they meet Teva requirements. This will include managing supplier resources and contracts.
• In addition, manage and provide Information Lifecycle Management Services.

• The Head of Application Management and Support is a member of the IT Operations and Architecture leadership team.
• Leads a team with approximately 10 direct reports and around 70 Teva employees reporting indirectly. Additionally, oversees about 350 external employees through outsourced contracts.
• Holds budget accountability of approximately USD 20 million.
• Establish and govern an enterprise technology vision consistent with integration, synergy and business strategic objectives.
• Accountable for managing, planning, and executing the application management strategy.
• Responsible for the full lifecycle management of approximately 250 global applications.
• Accountable for IT applications and the underlying platforms including databases and SAP Basis services. GRC services are also part of the role.
• Responsible for development and implementation of small and large enhancements for applications.
• Partnership with IT Security, to assess infrastructure threats and vulnerabilities by implementing safeguard recommendations to harden and mitigate risks.
• Evaluate new technologies and recommend improvements to existing computer systems and applications.
• Ensure adherence and compliance with standardized methods, tools, procedures and policies established by the global and corporate teams.
• Improve the cost-efficiency of IT operations without compromising on quality.

• Over 20 years of experience in the pharmaceutical or related industries.
• Proven global experience in leading large-scale IT organizations.
• Demonstrated and sustained success in delivering complex IT services to a diverse client base.
• Proven experience in project planning, methodology, budget and AOP.
• Ability to lead large-scale organizations (approximately 500 employees), including senior leadership teams.
• Understanding of pharmaceutical operations, business processes, and related solutions.
• Experience managing global business applications teams.

Skills and Capabilities

• Strategic thinking
• Strong leadership capabilities
• Project management expertise
• Ability to thrive in a dynamic and evolving environment
• Strong stakeholder management orientation
• Effective planning and execution skills
• Structured and organized approach

Travel Requirements

• This position requires international travel as needed.

Languages

• Excellent and fluent in English — reading, writing, and speaking.

VP IT Operations

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