Honeywell Lead Customer Experience Specialist German 

Poland 

938661203

Pre-Order Entry: Gather and provide timely customer information, maintain data, and handle special requests.

Order Entry: Efficiently process customer orders, resolve issues, and schedule as needed.

Backlog Management: Liaison between departments, facilitate issue resolution, and manage orders effectively.

Claims Management: Handle disputes and financial claims, ensuring swift resolution.

Transition Support: Assist in transition planning, manage documentation, and build professional relationships.

High School Diploma required

Business fluent in written and spoken English (plus additional European languages based on market destination)

5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience

Strong knowledge/experience with CRM/ERP system business processes

High level of MS office skills (Excel, Word, Outlook, PowerPoint)

State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town

Fruits bowls and sports activities to support your health and well-being

Daily paid break - 30 mins and flexible working hours

3 + 2 hybrid work arrangement to support your work-life balance

Competitive Salary regularly increased based on your performance

Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)

Generali Insurance (Accident Insurance)

Referrals bonuses for all open jobs and recognition programs

Comprehensive induction, ongoing training and development to set you up for success

In-house and external learning platforms supporting development opportunities

Work experience opportunities to help you grow your career with us

Global employee networks to help you connect and grow

Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters

Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment

Frequent Employee Engagement activities supporting inclusive and diverse work environment

Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.