Dell Technical Support - French & English 

Morocco, Casablanca 

936209374

You will:

• Provide first-level support

• Use troubleshooting techniques and tools to identify technical defects/issues

• Assign incidents in line with documented guidelines and procedures

• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of the incident

• Clearly and concisely log and track details of solutions provided to resolve the customer issue while maintaining and updating the customer database

Essential Requirements

• Fluent communication skills in English & French

• Minimum of 1-year related experience in Technical Support

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills

• Good organizational and interpersonal skills

• Excellent telephone and customer handling skills

Application closing date:24 March 2025