NICE Specialist Services Engineer 

India, Maharashtra, Pune 

935508372

How will you make an impact?

• Utilize your knowledge of NICE solutions, particularly Engage/NTR, to support client infrastructure globally.
• Create and maintain records of cases, performing remediation based on severity.
• Provide L1/L2/L3 support for NICE products, coordinating efforts with suppliers and other representatives as required.
• Assist client administrators with configuration, administration, and user management in the NICE system.
• Document and maintain NICE system specifications (Site Documentation) across all sites.
• Conduct proactive Health Checks on a regular basis.
• Perform Move/Add/Change (MAC) jobs as needed.
• Manage customer relationships and expectations, effectively communicating and resolving technical issues.
• Manage time efficiently, providing regular updates to both customers and management.
• Participate in training classes and special projects as required.
• Undertake additional roles and responsibilities as assigned.

Have you got what it takes?

• Minimum 7+ years of proven experience in:
• Working with voice and data networks in design, implementation, or project management capacities.
• Microsoft operating systems, networking, SQL, security, and VoIP technology.
• Telephony experience and certifications (TDM, VoIP, CTI) are advantageous.
• Familiarity with common PBX, switch, and ACD vendors such as Avaya, Nortel, Aspect, Siemens, and Cisco is beneficial.
• Experience with CTI vendors and technologies (Avaya Map-D, Nortel Symposium, Aspect Prospect, etc.) is advantageous.
• HP, MCSE, MCP certifications are advantageous.
• Certification on all NICE Systems solutions is advantageous.
• Experience working in medium or large teams with a strong team player mindset.
• High customer service orientation, representing NICE effectively in verbal and written communications.

You will have an advantage if you also have:

• NICE Engage Certification.
• CCNA and MCSE certifications.
• AWS, Azure, HP, Dell, VMWare, and Citrix certifications are advantageous.

Tech Manager
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