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JPMorgan Omnichannel Hardware Logistics Product Manager - Payments Vice President United States, Georgia, Atlanta 93507455
13.08.2024
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Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Writes the requirements, epics, and user stories to support product development
- Communicates with internal and external customers to coordinate the configuration, testing, and Quality Assurance of payment terminals, systems and associated devices. Partner with Finance for overall budget management and business case development to ensure we are optimizing value for investments and addressing gaps across all Areas of 3rd party logistics. Coordinates the negotiation and fulfillment of the H3PL contracts. Interprets contracts, organizes or processes correspondence with contracting parties and monitors fulfillment of contractual obligations
- Develop and maintain accurate hardware deployment and merchant level reporting by working together with internal and external stakeholders to gather and prioritize reporting requirements, ensuring a deep understanding of business needs.
- Partners with the Product Managers to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery, assist in managing the product lifecycle, from ideation to end-of-life, including feature updates, application releases, maintenance, and discontinuation (End Of Life) planning.
- Contribute to successful product launches with other teams, including marketing strategies, sales enablement, and customer engagement plans. Analyzes, tracks, and evaluates product metrics including total cost of ownership (TCO), and quality targets across the product development life cycle.
- Build strong relationships with key internal customers, gather feedback, and use customer insights to refine and improve product offerings.
- Define and monitor key performance metrics to assess the success of the product line and make data-driven decisions for continuous improvement.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Developing knowledge of data analytics and data literacy
- Bachelor’s degree required or Masters Degree
- Minimum 8 years in the Financial Services; credit card industry knowledge
- Extensive background in logistics, Operations and Technology environment
- Experience with Alteryx (Designer Core Certified), MS Office (advance Excel and VBA), SharePoint (Designer and InfoPath), or Data Visualization (Tableau)
- Mix of technical data skills and business acumen, with strong past experience in operational process monitoring & management
- Understand concepts of data mining/farming with proven track record in the data landscape. Familiarity with profit & loss, inventory, and business case reporting
- Experience delivering timely, high quality, senior manager-level reporting and analysis from diverse, complex data sources
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Ability to manage multiple competing priorities
- Strong customer service and communication skills for both technical and non-technical audiences
- Excellent verbal and written skills; able to influence colleagues professionally and with integrity.
- Strong customer/client focus while ensuring a sound control environment.
- Foster a collaborative and innovative team environment. Work with minimal direction/independently, keeping management informed of progress and escalating issues
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