Palo Alto Senior Cyber Security Specialist 

India, Karnataka, Bengaluru 

934450614

Being the cybersecurity partner of choice, protecting our digital way of life.

Your career :

As a Technical Support Engineer, you will work closely with customers to address complex post-sales concerns. Your role will involve analyzing multifaceted situations, leveraging critical thinking, and collaborating with multi-functional teams. Success in this role requires the ability to communicate effectively with both technical and non-technical audiences.

In this high-pressure role, you'll provide quick and thoughtful technical assistance, ensuring our clients’ environments remain secure. Your efforts will contribute to building better products, stronger working relationships, and a safer digital world.

Your Impact :

• Assume technical escalation responsibility for the following threat-related issues:
• Respond to WildFire verdict and PanAV issues.
• Internet Security Research Team issues (PAN-DB, IP Block List, Suspicious DNS).
• Platform-related bugs.
• Escalations driven by case age.
• Sales escalations (HOT/At-Risk/Political in nature).
• Breach or incident response-related escalations.
• Conduct multi-vendor troubleshooting.
• Assist in developing and documenting threat-specific escalation processes.
• Perform due diligence concerning malware or exploit analysis.
• Develop and deliver threat-specific training materials to the TAC organization.
• Participate in the Follow-the-Sun on-call rotation during weekends and public holidays if required.
• Monitor the Threat Queue and provide general threat consultation to team members.
• Offer support with Threat Lab development, replication assistance, and technical case audits.
• Identify educational opportunities and provide active call assistance.

Your Experience

• Minimum of 5 years’ experience in Firewall, Threat Prevention, or Networking roles.
• Strong ability to independently debug complex threat prevention issues.
• Expertise with networking concepts and multi-vendor devices, including routers, switches, and firewalls.
• In-depth understanding of security protocols (e.g., IPSEC, SSL-VPN, NAT, GRE).
• Experience with incident response models and threat prevention best practices is a plus.
• Exceptional communication skills for engaging with both technical and non-technical stakeholders.
• Relevant industry certifications are a strong advantage.
• Proven ability to work independently and collaboratively as part of a team.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.