In this role, you will:
- Support customers clients with fulfilling needs originated during their deposit account opening from the Wells Fargo Online® Site
- Perform tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Assist customers with detailed requests related to opening new accounts, reviewing required documentation and verifying business relationship ownership.
- Receive direction from management and escalate non routine questions when answering inquiries or resolving issues
- Express empathy when helping our customers as you correct their issues
- Need to be comfortable assisting our customers on the phone for long stretches of time in a fast-paced environment where there is a high volume of calls
- Navigate multiple computer systems as you research customer needs and offer solutions, all while communicating effectively and accurately when delivering information. Effectively multitasking will be the secret to your success!
- Assessing customer needs and offering products and services as appropriate
Compensation:
- Starting rate $22.75 per hour (non negotiable)
Training and Schedule:
- You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
- Training class starts on April 21st 8:30-5pm CT Monday – Friday, local time.
- 9:00am – 5:30pm is the hours of the shift, after training
- You are required to attend the full duration of this paid 7 weeks of training.
- We’re open from 8:00 am -8:00 pm (CST), Monday - Friday. Schedules will be 9:00 am- 5:30 pm (CST) Monday- Friday
Required Qualifications:
- 4+ years of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
- Intermediate Microsoft Office Skills (Work, Excel, Outlook and Teams)
- Knowledge and understanding of reading and interpreting legal documents
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Experience delivering results in a fast-paced, deadline driven environment
- Excellent verbal, written, and interpersonal communication skills
- Good attention to detail and accuracy skills
- Ability to quickly learn business operations and processes
- Knowledge and understanding of business banking: products and services
- Knowledge and understanding of opening new deposit or loan accounts for retail and commercial customers
- Ability to identify customer needs and obstacles and take the necessary steps to problem solve
- Ability to navigate multiple computer screens while working on the phone
- Ability to solve complex customer transactions on multiple systems
Job Expectations:
- Must be able to attend full duration of required training period
- Willingness to work on-site at stated location on the job opening
- Ability to work holidays as needed or scheduled
Posting Location:
- 4101 Wiseman Blvd. Bldg. #201 | San Antonio, TX 78251
3 Apr 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.