SAP Customer Success Partner Senior Advisor f/m/d - SAP Signavio 

Germany, Berlin 

93424959

Responsibilities also include the following:

• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value
• Serve as the primary point of contact post sale
• Assume overall customer adoption responsibility and escalation management
• Partner with internal SAP Signavio stakeholders to align account activities with the customer's business case and strategy
• Educate customers on new features and releases
• Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal
• Identify upsell opportunities
• Conduct periodic customer reviews
• Serve as the voice of the customer to drive continuous improvement across all areas including product
• Work with the SAP Signavio teams to properly position Professional Services/consulting

YOUR PROFILE

• Strong and very good experience in a business process management approach, S4 Transformation project or in Data Analytics projects
• several years of experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product
• Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
• Proven track record of leading technical conversations and persuading others to act based on requirements and value provided by solutions.
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
• Track record of achieving targets and goals.
• Track record of managing large, complex projects/programs.
• Handled difficult customers or situations and can demonstrate resolutions.
• The motivation and flexibility to work in a high-growth environment where things can change quickly.
• Fluency in English and German