JPMorgan CCB Auto Lending Transactions Specialist II 

United States, Texas, Fort Worth 

933559442

Job Responsibilities:

• Monitor and maintain a portfolio of dealerships and their lien statuses.
• Research, resolve, and report issues in a timely manner.
• Review documents for accuracy and make necessary corrections.
• Document customer account activities thoroughly and concisely across various systems.
• Determine partner needs and provide appropriate solutions through relationship building.
• Process complex non-routine accounts or transactions, performing investigations and repairs.
• Manage high-level escalated problems logically and with good judgment to ensure the appropriate outcome.
• Communicate effectively, both verbally and in writing, with external and internal customers.
• Make appropriate decisions on behalf of the customer/dealer partner quickly and effectively.
• Prioritize work effectively to ensure efficiency.
• Make calls to Dealers, Dealer Relationship Managers, DMVs, and customers as required.
• Assist partners in title corrections and title releases.
• Run DMV inquiries and send proof of perfection to partners.
• Help maintain a team mailbox and resolve incoming items.
• Assist in maintaining team SLAs and KPIs.
• Work on titles and title perfection processes.

Required Qualifications, Capabilities, and Skills:

• Demonstrate strong interpersonal skills; professional and courteous demeanor.
• Work effectively in a fast-paced, heavy-volume environment.
• Meet quality and productivity standards consistently.
• Adhere to regulatory and compliance controls and policy requirements.
• Interpret policies, guidelines, and processes accurately.
• Exhibit excellent written and verbal communication skills.
• Manage multiple priorities and meet strict deadlines.
• Multi-task efficiently; type while reading, view multiple screens and systems, keep up to date with new procedures, and track all items processed.
• Solve problems, analyze situations, and make decisions effectively.
• Display a high sense of urgency.
• Utilize working knowledge of Microsoft Office Products, including Word and Excel.
• Adapt to different schedules if needed.
• Hold a High School Diploma or GED.

Preferred Qualifications, Capabilities, and Skills:

• Possess previous experience in motor vehicle operations and knowledge of auto titles.
• Understand banking industry business structure.
• Adapt highly to change and new environments.