SAP Technical Support Engineer - SAP Agricultural Contract Management ACM 

India, Karnataka, Bengaluru 

933353032

As a Technical Support Associate Support Engineer, you will work in a technically challenging and rewarding environment supporting our customers across a variety of mediums. This role would suit candidates with a diverse and varied skillset. A successful candidate will have evidenced strong customer service skills, a technical mindset, and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the technical support organization.

What you will do:
• Providing professional, courteous, and prompt technical support for the SAP Agricultural Contract Management (ACM) solutions. • Handle cases / incidents in Service Now for SAP Agricultural Contract Management (ACM) solutions, ensuring timely resolution and customer satisfaction.
• Take end-to-end responsibility for the resolution of cases and identified bugs, ensuring their completion and closure.
• Contribute to the SAP documentation and learning & development efforts, including knowledge-based articles in Service Now.
• Learn & Utilize tools for troubleshooting purposes, demonstrating a high level of effort in resolving issues.
• Work closely with PAL (Product Area Lead) to address challenges and provide regular feedback.
• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention
• Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
• Maintain poise and professionalism in all customer interactions.
• Adapting to business needs is a requirement, shift work / weekend work.

• 4 – 6 years of relevant work experience. • Expertise in SAP Fiori, SAPUI5, JavaScript, HTML5.
• Must have functional knowledge on SAP Agricultural Contract Management (ACM) like Contract, Prepayment, Load Data Capture, Application and Settlement area.
• Good experience in debugging the UI and Backend code.
• Proficiency on SAP Fiori, SAPUI5, JavaScript technologies with excellent debugging skills Required Strong troubleshooting and solution debugging skills.
• Required Strong analytical and problem-solving skills to address complex issues.
• Strong communication & customer interaction skills.

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