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JPMorgan Senior Product Associate - Machine Learning AI United States, Texas, Plano 933098980
03.12.2024
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Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Support the product strategy, roadmap, prioritization, and backlog for machine learning application for customer service (evee Agent Assist)
- Analyze contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization
- Coordinate activities of agile product team that includes research, design, data scientists, machine learning engineers, and data analytics members
- Help to maximize product value delivered through backlog creation, management, and prioritization of epics and user stories
- Refine strategies and solutions to enhance self-service utilization and reduce customer contact volume
- Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance and Technology to ensure readiness to deliver on product roadmap
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Ability to effectively leverage the power of analytics and customer insights for robust outputs
- Ability to grasp and help manage complex relationships with internal technology partners
- Strong communicator with ability to fluidly interact with leaders, stakeholders, employees and third party vendors
Preferred qualifications, capabilities, and skills
- Experience working in or with customer service operations
- Experience in Technical Product Management, ideally with AI / ML related products
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