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Apple Apple Support Vendor Manager Japan, Tokyo 932851939
18.11.2024
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Description
- Delivering results at or above target at partner sites across the WW Contact Centre key metrics.- Ensuring readiness at vendor sites that delivers the required resources, appropriately trained and available for calls in line with WW and regional planning- Strong, collaborative communication and partnership with vendor partners, internal teams and AppleCare country management- A willing and active participation in the global team to drive consistencies and share or adopt best practices.- Being on site with our partners is key to your success, and you will be required to do to support the foregoing tasks, and inspect the compliance of the vendor partner in execution of their activities.
Minimum Qualifications
- Minimum 5-10 years of demonstrated work experience in a contact centre environment including technical support management and customer service management with phone and chat solutions in a large inbound contact centre.
- Proven experience knowledge of vendor contracts and negotiation principles.
- Solid understanding of cost and financial accounting principles.
- Ability to interpret complex analysis, budgeting data and business information.
- Experience in a multilingual environment.
- Fluency in Japanese and English including reading, writing and speaking.
Preferred Qualifications
- BA/BS Degree in business or related field.
- Preferred COPC certified
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