Nokia Customer Support Specialist 

Colombia 

932401019

• Serve as the primary technical resource for Nokia Fixed Networks' LAT customers.
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
• Function as the front-line technical resource for customer “best practices” and customer questions.
• Engage with program management and engineering as a customer advocate to ensure speedy resolution of customer issues.
• Develop metrics and reporting to understand critical customer needs and trends.
• Ensure customer Service Level Agreement (SLA) compliance and KPI quality performance level.
• Manage and build customer relationship on a day-to-day basis. Provide appropriate follow-up to customers and keep the case information updated in the support tool.

• 3+ years of experience as a support or network engineer.
• Technical background (networking, GPON, WiFi, SDAN, EMS platforms) with a demonstrated aptitude for picking up new technology with ease.
• Technical Knowledge: Networking, Databases, Cloud Computing, Kubernetes, Openshift, Unix Commands, Scripting, Linux (Redhat).
• Communication Skills: English intermediate/Advanced. Good verbal and written communication.
• Academy Profile: Master degree (desired)/Bachelor degree in Telecommunication, system, Information Technology or Engineering.
• Strong analytical reasoning and problem-solving skills, self-motivated, aggressive and hard working.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark