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As the Head of our Complex Fraud Investigations (Vicepresident) team you will report to the Head of Complex Fraud and Quality and lead our Edinburgh based team of Fraud Investigators. You will work within Fraud Operations supporting our UK bank and internationally as we grow. This is a dynamic role where you will utilise your Operational and Fraud experience to protect our customers and the Bank. You will be accountable for the Complex Fraud operations team in location, focused on delivering an effective control environment, whilst optimising our efficiency whilst focusing on making the team a great place to work.
Job Summary
As the Head of Complex Fraud and Investigations within our Fraud Operations, you will be instrumental in assisting customers who have fallen victim to intricate fraud or scams. Your role will encompass providing daily guidance and management to the Complex Fraud Investigations Team, ensuring tasks align with the bank's operational and fraud-related goals. You will oversee business operations across all designated functions and products, while also assessing control effectiveness, productivity, resource distribution, and quality. Your responsibilities will include steering actions and activities to fulfill business requirements. You will be tasked with creating a team centered on quality and results, identifying and recruiting team members with unique skills and expertise. Additionally, you will be responsible for cultivating a team of fraud experts who are leaders in their field, with the primary goal of reducing our vulnerability to fraud.
Job Responsibilities
Required qualifications, capabilities and skills
Preferred qualifications, capabilities and skills
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