Hands on experience of Concur Admin and Technical Support.
Experience of Concur User profile maintenance.
Experience of handling End to End Concur Implementation Projects, New Entity Deployment, Corporate Card Implementation, Travel Projects, Audit rules, Expense type Integration, VAT implementation etc.
Good to have knowledge of SAP ECC & S4 HANA and Accounting posting.
Experience on All the Modules of Concur (Travel, Request & Expense). Able to do maintenance, Changes, and Implementation.
Handle day to day issues and fix.
Experience on Audit rules creation and modification, Concur configuration creation or modification.
Experience of all the Concur environments and hands on experience of create/modify and complete end to end testing.
Operation Support:
End user and Stakeholders handling experience.
Work as Authorized Support Contact for BSC and directly work with Concur (Vendor), and other vendors as well. Resolve the issue and complete the requirement on time.
Experience on handling Stakeholders and internal team and assist them.
Work on daily, weekly, and monthly activities with 100% accuracy.
Ability to create DTP’s/ SOP’s/ Training material for regional level or Global level for End users.
T&E Processing and Helpdesk experience is must.
Must have APAC countries handling experience.
Open of working in shifts and extra hours depending on requirement.
Requirements
University Degree/Post graduation in accountancy or equivalent
>3 years’ experience in Concur Technical support in all modules (Travel, Request & Expense).
Overall experience 5 – 7 years.
Projects handling experience.
APAC Concur Technical Support experience is mandatory.
Expert in MS-Office & all major tools in Excel, Word & PowerPoint.
Experience in SAP ECC and S4 HANA will be a plus.
Strong communication skills both written & verbal English
Smart and pick up quickly. Hands on approach with ability to work effectively with Regional/Country heads.
Ability to handle all the work independently.
Good self-starter and can work under pressure
Analytical, detailed oriented, accurate with a sense of urgency to complete projects & meet deadlines
Good team player and willing to take additional responsibilities.
Willing to work in shifts and extra hours depending on requirement.