Amazon Support Engineer Manager Amazon Ads API 

Thailand, Bangkok, Bangkok 

931236243

Key job responsibilities
A day in the life
* Define / Review/ monitor & report metrics for how we measure customer success for our product support.* Manage & Coach a team of SEs.
* Assess Tech Support needs and discern which customer and partner team asks are essential, can be triaged, or omitted. Determines where to standardize, automate, simplify, optimize, or extend solutions for the best outcomes.* Handles most problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations.
* Effectively hires, manages performance, coaches, develops, and promotes. Evangelizes LPs.
* Participates in strategic initiatives. Owns WBR/MBR/QBR’s for Support. Writes effective communications (e.g., Narratives, Mission, Tenets, PR/FAQ, etc
* Establishes and streamlines controls. Drives OE (Ops. Excellence) best practices.

* Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
* Driving process and service improvements
* Experience troubleshooting and debugging technical systems
* 5+ years management/team leadership experience
* Experience working with REST API based services
* High levels of integrity and discretion in handling confidential information
* Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives
* Bachelor’s degree in Business Administration, Computer Science, Engineering, Psychology or other related field
* Knowledge of cloud computing concepts.

* Knowledge of web services, distributed systems, and web application development
* Experience with REST web services, XML, JSON
* Technical curiosity and excitement to learn new technologies. Understands a broad range of operational troubleshooting techniques and knows how to use them to solve technical problems.
* Strong customer focus
* Experience troubleshooting and debugging technical systems in past.
* Ability to juggle many tasks and priorities in a fast-moving environment