PayPal Incident Management Quarterback 

Singapore, Singapore 

930390895

Job Responsibilities:

• Identify and escalate incidents requiring immediate attention from senior leadership.

• Facilitate timely resolution of severe and crisis-level incidents.

• Facilitate collaboration across incident management teams to ensure cohesive responses.

• Serve as a liaison between incident teams and senior leadership, ensuring streamlined communication by providing situational awareness updates and delivering detailed incident reports that offer clarity and actionable insights.

• Manage drafting and approval of internal and external communications, ensuring clear and consistent messaging.

• Support the preparation of timely and accurate regulatory report submissions.

• Engage with PayPal's Legal, Risk, Compliance, and other relevant departments for incidents involving regulatory non-compliance.

• Engage with fraud and security response teams, including but not limited to internal or third-party forensic, for malice incidents and offer insights and response recommendations.

• Guide and facilitate post-incident reviews to identify underlying causes, lessons learned and refine processes.

• Develop and implement proactive plans for overall incident preparedness.

• Create and participate in tabletop exercises, simulations, and after-action reports.

In this role, we are looking for individuals who demonstrate strong leadership, adaptability, and communication skills, as well as the ability to thrive under pressure while working collaboratively in a team-oriented environment. Below are key qualities and experiences that will set candidates apart:

• Influence Without Authority: As an incident manager, you will interact with colleagues across different lines of business. You must bring a confident leadership presence to each meeting, instilling a sense of trust and teamwork. Despite not directly managing team members, you will be expected to inspire them to follow your direction and align with the incident resolution strategies you propose.

• Effective Communication Skills: You will play a pivotal role managing and communicating key updates during incidents. Your ability to deliver clear and concise information – including senior leadership—is essential to ensuring timely decision-making. You will set the tone for incident status meetings, using clear verbal communication to ensure the team understands critical updates and roadblocks. Equally, your written communication skills should allow you to effectively document incident timelines, resolutions, and key decisions, capturing details in a way that tells a cohesive story for future reference.

• Adaptability: Incidents evolve rapidly and unpredictably; you will need to shift focus and approach as situations develop, while maintaining composure and decisiveness under pressure. Ideal candidates demonstrate the ability to work effectively in environments with frequently changing priorities and unexpected challenges. Flexibility and resilience are key to thriving in this position.

• Performing Under Pressure: As an Incident Manager, you set the tone for the whole team. Your ability to remain calm, focused, and solutions-oriented will encourage others to follow suit, ensuring a productive and goal-driven response.

• Prior Incident and Crisis Management Experience: Your role is primarily managerial and facilitative rather than technical troubleshooting. Previous experience in incident management will give you the foundation to understand the lifecycle of an incident, enabling you to guide teams effectively and ask informed, strategic questions throughout the process.

• Experience in Cybersecurity and Fraud Incident Response: As the cyber and fraud landscape evolves so do threat groups tactics, techniques, and procedures. We’re looking for an incident manager that is equipped to handle both fraud and security-centric incidents. This type of incident manager possesses expertise in financial fraud investigations, customer protection efforts, and cybersecurity responses, bridging the gap between traditional fraud management and technical security incident handling.

• Experience in a Global Financial Services Company: The highly regulated nature of our industry, coupled with the global scope of operations, presents unique challenges. Previous experience in the finance sector, especially in a global framework, will provide you with invaluable context for the types of incidents we manage and the complexities tied to regulatory compliance.

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please