Your Role and Responsibilities
Technical Writer role is located within BPO Payroll Projects & Systems Team but Technical Writer would work with the customer as well as with all IBM Krakow Payroll teams as necessary to:
- maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database
- maintain existing and newly developed payroll content in the help center tools
- maintain related reporting and dashboards
Scope of responsibilities:
- Draft, proofread, edit & publish high-quality content across multiple online help centers
- Work with multiple stakeholders across different teams and locations to extract information to translate into usable help center content
- Research and gather technical and background information to include in the documentation
- Write DTPs and all other process description content
- Write communication and training content (including contributions to training delivery) to support change management process
- Validate content by collecting feedback from users and SMEs to ensure completeness & accuracy
- Own the maintenance of the content across multiple online help centers
- Manage the requests to update content
- Execute the changes of content as per the defined process
- Prepare and maintain reports and dashboards, analyse help center usage statistics
- Monitor, learn and evaluate software developments and the potential impact to help centers
- Continuous improvement of help center design & navigation functionalities
What makes IBM BTO unique:
- Global communication: want to improve your language skills? We will invest in you!
- Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- Diversity: different nationalities united in one team
- Initiative: have ideas for improvements? We want to hear them
We guarantee you:
- Job contract
- The opportunity to participate in training and language courses
- An extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
- An induction training that will allow you to smoothly transition into your new role
Required Technical and Professional Expertise
- Intermediate HTML
- Intermediate Excel/Google Sheets skills
- Outstanding writing, editing & proofreading English ability
- Ability to evaluate content / UX
- Capable of managing multiple, competing priorities within tight deadlines while ensuring that quality standards are met
- Ability to explain complicated processes in clear and simplified English
- Excellent attention to detail
- Strong communication skills
Preferred Technical and Professional Expertise