IBM System Service Representative Springfield 

United States, Massachusetts, Lowell 

929880150

• This role requires candidates to have a valid driver’s license and a reliable vehicle.
• Have experience in Customer Service & Customer Interaction Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
• Problem solving skills

Preferred Technical and Professional Expertise

• Prior experience in field repair of computer or mechanical equipment