Bank Of America Fraud Analytics Innovation Senior Leader - Authentication Strategy 

United States, Delaware 

928008281

Responsibilities:

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance

• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for their business unit(s)

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Ability to translate complex findings into clear, actionable recommendations for key stakeholders

• Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk.

• Develop compelling vision and data driven business cases for transformation initiatives.

• Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities.

• Build and maintain a coalition of executive leaders and process owners to develop and drive the IVR & Contact Center authentication agenda. Facilitate regular routines for stakeholders and senior executives.

• Build and lead cross-functional teams to solve complex, high impact business problems.

• Develop and oversee the execution of the IVR & Contact Center authentication roadmap.

• Develop integrated scorecard to monitor authentication performance and stability of IVR & Contact Center channel. Analyze performance to identify and address emerging trends.

Required Qualifications:

• 4-year college degree in quantitative field

• Minimum 10 years’ experience in analytics and managing risk.

• Experience conducting fundamental analysis to understand and quantify key economic drivers.

• Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

• Track record of being able to break complex problems down and develop a clear strategy / action plan.

• Experience influencing organizations and senior leadership to take action on identified opportunities.

• Strong communication skills / ability to explain nuanced topics at right approach and level of detail to influence an audience.

• Proven track record of working across organizational lines to successfully drive projects from idea to execution.

Desired Qualifications:

• Prior experience in leading policy, strategy, analytics or initiative development in Contact Center/IVR space.

• Prior experience in developing policy and/or technology requirements for initiatives.

• Proven track record of being able to drive projects from idea to execution.

• Familiarity with analysis tools like SAS/SQL with analytical and strong problem-solving skills.

• Experience coaching and/or managing a team of analysts.

Skills:

• Analytical Thinking

• Business Analytics

• Business Process Analysis

• Data Mining

• Fraud Management

• Business Case Analysis

• Critical Thinking

• Influence

• Relationship Building

• Strategy Planning and Development

• Issue Management

• Leadership Development

• Process Performance Management

1st shift (United States of America)