NICE Circuit Provisioning Engineer 

Philippines, Manila 

927628389

As a Circuit Provisioning Engineers, a Typical Day Might Include the Following:

• Operate within the processes and framework defined for provisioning of NICE inContact's local and toll free number services.
• Manage move, add, change and disconnection orders (MACDs) within queues. Document, in detail, all activities related to MACDs, within the company's order queuing systems.
• Efficiently handle routine and escalated or expedited orders, managing time effectively so as to maintain completion of all orders within published SLAs.
• Participate in customer go-live activities as needed. This may include hot-cut activities, engagement of carriers if services provisioned in those networks are not properly functional, rerouting on an ASAP basis, etc.
• Communications, both verbally and in writing, should be clear and easy to understand for team members outside the department, as well as customers and sales partners who are less familiar with provisioning processes and concepts.
• Efficiently handle emails directed to you as an individual contributor, as well as those that reach a group email queue. Emails to the group queue often require additional actions to be taken and Associate Provisioner must be comfortable responding to those inquiries.
• Contact customers, other NICE inContact team members, or even sales partners to resolve discrepancies in paperwork information, technical questions or clarifications, performing these tasks within the limits of CPNI rules.
• Perform a variety of tasks in Provisioning or other departments as dictated by management.
• Attend meetings and training as required.
• Back up other team members as needed during absences.
• Work with leadership to understand department and company goals, then set personal goals and objectives. Personal/departmental/company goals will be communicated by leadership and it is expected that all members of the Provisioning team will actively seek to achieve the personal goals defined therein.

To Land This Gig You'll Need:

• High school diploma or equivalent
• Minimum of 1 year provisioning inbound number services or 1 year of customer service experience
• Demonstrated ability to work within published service level agreements and meet deadlines
• Effective planning and organizational skills
• Detail oriented
• Strong verbal and written communication skills
• Competency serving in a team environment
• Proven ability to work under pressure, handling escalated order requests