Citi Group Applications Support Sr Analyst - C12 PUNE 

India, Maharashtra, Pune 

927474321

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. This particular role will mainly focus on The FIS GMI product, which is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. It provides integrated processing, accounting, and reporting capabilities across a range of financial instruments, including equities, fixed income, foreign exchange, derivatives, and commodities.

Key Responsibilities:

• Providing technical support to the GMI users, including troubleshooting issues, answering questions, and resolving problems
• Configuring and maintaining the GMI system, including testing and implementing system changes and updates
• Collaborating with other teams and departments, such as development, testing, and project management, to ensure effective system operation and support
• Monitoring system performance and identifying opportunities for improvement or optimization
• Developing and maintaining system documentation, including procedures and user guides
• Participating in system testing, validation, and implementation projects
• Providing training and support to GMI users, including new employee onboarding and ongoing training and development.
• Provide technical solutions and liaise with the Operations business during critical production outages while managing the remediation tasks following these outages to avoid repeat failures.
• Work with the Development and Release teams to ensure robust software implementations.
• Create innovative solutions and proactive approaches to optimizing processes
• Effectively communicate issues and status updates with business users, second level support, and development teams

Qualifications:

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Experience in Production support or software development for 5-8 years, preferably in fintech industry
• Experience in ITIL would be beneficial
• Experience in a demanding environment, working to strict deadlines
• Experience in a service-based environment would be beneficial
• Experience in analyzing and solving problems
• GMI, AS/400 and System 36/RPGLE.
• Strong SQL knowledge and query writing
• ITRS, ServiceNow
• Nice to have: Python, Perl, and or Scripting skills

Education:

• Bachelor’s/University degree or equivalent experience

Time Type:

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