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IBM Process Innovation Professional - Lead Cash Philippines, Cebu, Naga 925817205
29.07.2024
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• Prepare monthly cash collection forecast
• Work with client in setting monthly collection targets
• Define prioritization tactics of the team
• Monitor daily performance of the team against target
• Represent the team in client or interlock meetings
• Manage stakeholders’ requirements or expectations
• Assist the Operations Manager in ensuring: a. Continuous improvement plans are in place b. Compliance with SLA’s and Key Measurement targets c. Business controls are in place d. BCP readiness e. Seat Utilization target is met f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end. • Review and approve Desktop procedure (DTP) Back-up resource for the OTC Collections and Cash App Practitioners
• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
• Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details.
• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity
Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team
With experience in multinational and/or multi-cultural setting.
Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage.
Having training in Six Sigma or Agile will be an advantage
• Work with client in setting monthly collection targets
• Define prioritization tactics of the team
• Monitor daily performance of the team against target
• Represent the team in client or interlock meetings
• Manage stakeholders’ requirements or expectations
• Assist the Operations Manager in ensuring: a. Continuous improvement plans are in place b. Compliance with SLA’s and Key Measurement targets c. Business controls are in place d. BCP readiness e. Seat Utilization target is met f. Compliance to all Center-related deliverables such as usage and analysis of TVC, ILC, CI targets, Business Controls, ASODs, DTPs, etc.
• Provide issue resolution to team members for escalated issues
• Build capability of the team: ensure proper on-boarding of new hires, building the skill sets of team members, periodically do Checkpoint and conduct people development (e.g. coaching) activities
• Provide explanations on monthly collection performance every month-end. • Review and approve Desktop procedure (DTP) Back-up resource for the OTC Collections and Cash App Practitioners
• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills.
• Must possess a strong leadership ability and organizational commitment
• Adept in using at least MS Excel, MS Word, and MS PowerPoint.
• Highly organized, analytical, results-oriented and is keen on details.
• Has high level of maturity and sense of responsibility
• Has the ability to collaborate with others
• Highly motivated and proactive and unquestionable integrity
Preferably at least 3 years of experience in a supervisory capacity in managing B2B collections team
With experience in multinational and/or multi-cultural setting.
Extensive working knowledge of SAP/GetPaid/ARCollect will be an advantage.
Having training in Six Sigma or Agile will be an advantage
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