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Google Customer Reliability Engineer Incident Management United States, New York, New York 925364093
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience in reading/debugging code written in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) and in virtualization and orchestration frameworks.
- Experience troubleshooting /advocating in a customer-facing environment, triaging technical issues (e.g., hardware, software, application, operational, process).
- Experience with incident management and response in a distributed systems environment.
Preferred qualifications:
- 5 years of experience in a technical role such as Site Reliability Engineering, Technical Solutions Engineering, or Software Engineering, Customer Engineering or professional services.
- Experience in applying SRE principles to improve the reliability and performance of systems.
- Experience in managing technical escalations and communicating with executive stakeholders.
- Familiarity with facilitating resilience exercises and post-incident reviews.
- Ability to lead and influence in a collaborative, cross-functional environment and analyze systems, specifically Non-Abstract Large-Scale System Design (NALSD).
- Excellent communication skills with the ability to convey technical concepts to a variety of audiences.
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