Finding the best job has never been easier
IBM Site Reliability Engineer Hybrid Costa Rica 924695533
Today
Share
Your Role and Responsibilities
- Troubleshoot, monitor, and support critical production systems.
- Perform root cause analysis and manage incidents to ensure timely resolution.
- Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
- Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
- Provide on-call support, sharing rotation duties with global resources (including Poland/Costa Rica), ensuring minimized MTTR (Mean Time to Recovery).
- Manage workloads and resources to maintain commitments and prevent SLA breaches.
Required Technical and Professional Expertise
- Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud.
- Expertise in administration, configuration, and management of MS SQL Server 2022.
- Proven experience in providing on-call support for critical production systems, with a focus on determining root cause analysis (RCA).
- Expertise in automation platforms such as AWX.
- Proficiency in scripting languages like Python and related tools.
- Strong problem-solving skills and attention to detail.
- Fluent english required
Preferred Technical and Professional Expertise
- Familiarity with Salesforce infrastructure and case management processes.
- Experience with monitoring tools and incident management platforms.
- Ability to work efficiently in a global, distributed team environment.
These jobs might be a good fit
